Cancellation policy

Cancelling costs nothing. Up until the moment a parcel is handed to the courier, an order can be cancelled free of charge – no cancellation fee, no restocking fee.

Timing

Get in before 3:00 PM IST if you can – that is when same-day orders are processed. After the courier has the parcel the order cannot be cancelled; it is handled as a return instead (Return and refund policy).

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Manivora Junction

Sometimes we have to cancel: stock that is not actually available, a delivery address outside courier coverage, or a listing with a pricing error. In each case you be contacted by us, and anything you paid comes back in full within 5-7 business days, with nothing held back.

How to cancel

Two routes: email [email protected] quoting your Order ID and order email, or phone +91 9893297996 while the line is open. Customer service hours: Monday–Sunday, 10:30 AM – 10 PM IST

Bulk packs

Bulk packs are picked as sealed cartons rather than counted out, so a cancellation needs to reach us before that carton is labelled.

Repeated refusal of COD parcels

Repeated refusal of COD parcels can lead to prepayment being required on subsequent orders, after we have told you.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.

If the courier already has it

After a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it comes back to us and is refunded, or accept it and return it under the Return and refund policy.