Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
All parcels leave from Indore. Orders received before 3:00 PM IST are ordinarily processed within the same business day; later orders move to the next one. We do not dispatch on Sundays or public holidays.
Delivery area
We deliver anywhere in India. We do not offer international shipping.
How long delivery takes
Delivery time is made up of two separate stages. Handling is the time before the parcel leaves us; transit is the courier’s part.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
Treat these as estimates, not guaranteed dates. Courier load, weather and local conditions all shift them.
What delivery costs
Two rates, nothing else: ₹49 flat under ₹999, and free delivery from ₹999 upwards. There is no per-item charge and no surcharge by region. The applicable amount appears before checkout is completed.
Paying at the door
Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Some remote PIN codes are not serviceable for COD; checkout will tell you if that applies to your address.
Following your parcel
When the parcel is collected from Indore you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Packing bags
Bulk tote packs are compressed and ship as a dense parcel – a hundred non-woven bags is smaller and heavier than most people expect. Backpacks and duffles ship with their internal packing in place so the shape is held. Food storage and resealable bags travel in their retail cartons.
Damaged or incorrect parcels
Damaged, wrong or incomplete on arrival? Email [email protected] within 48 hours with photos of the outer parcel and the contents. If you filmed the unboxing, send that too – it is strongly recommended and settles most claims immediately. Full process on the Return and refund policy.
Questions about a delivery: [email protected] or +91 9893297996. Customer service hours: Monday–Sunday, 10:30 AM – 10 PM IST