Return and refund policy
Manivora Junction accepts returns on most items. This page sets out the window you have, the condition an item needs to be in, who pays return delivery, and how long a refund takes.
How long you have
The window is 10 days from the day the parcel is delivered. Get your message to us inside it; the item itself can travel back afterwards.
Items outside this policy
- Items made or personalised to your specification.
- Items sold as clearance and marked non-returnable on the product page.
- Items returned without original packaging, where that packaging forms part of the product.
What condition an item has to be in
Three conditions: the bag is unused; the original packaging and all parts come back with it; and the order invoice is in the box. The exception is a faulty item – if it arrived faulty, none of the above stands in the way of a return.
On exchanges
Manivora Junction does not offer a direct exchange. To get a different bag, return the one you have under this policy and place a new order. Doing it that way means the replacement is not held up waiting for the return to arrive.
Return delivery costs
It depends on why the item is coming back. A change of mind means the return delivery is arranged and paid for by you. If the item was damaged, faulty, wrong or incomplete and we confirm that, Manivora Junction covers or reimburses the return delivery cost – you should not be out of pocket for our mistake.
If the parcel arrives damaged
Email [email protected] inside 48 hours of the parcel arriving, with photos of the packaging and of what was inside. An unboxing video is strongly recommended and speeds this up considerably. After we have reviewed it, we arrange a replacement or a refund. No video does not mean no claim.
Refund timing
Refunds are processed within 7 business days of the item arriving back and passing the condition check. Money returns by the route it came – or, for a Cash on Delivery order, to bank or UPI details you give us. Nothing is deducted; there is no restocking fee.
If you were charged twice
If the same order is paid for twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not wait on any item coming back.
Returning bags
Bulk packs must come back sealed and complete; a pack of a hundred that is short of a few bags cannot be resold. Backpacks and totes are returnable unused with tags attached – a bag that has been packed and carried is used. Food storage bags are returnable only unopened.
Warranty
No warranty is added by this store. If a product page states a warranty, it is that warranty, on its own terms, that applies.
Where returns go
Returns go to the business and order fulfilment address: Plot Number 34, Kanadia Rd, opposite Digamber Mandir, Goyal Nagar, Sanvid Nagar, Indore, Madhya Pradesh 452016, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.