Track your order

Enter your Order ID and the order email you used at checkout to see the current status of an order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

Two different references, easily confused. The Order ID is ours – it is on your confirmation email and it is what you quote to us. The tracking number belongs to the courier, arrives by email once the parcel has left Indore, and is used on the courier site.

When tracking updates

For the first 1-2 business days the parcel is still with us being packed, so tracking stays quiet. From dispatch, allow 4-7 business days to metro cities and 7-11 business days to the rest of India – as estimates rather than promises.

Bulk parcels

A hundred non-woven bags is a dense, heavy parcel rather than a large one. Bulk orders sometimes ship as two cartons with separate tracking references.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 9893297996 · Customer service hours: Monday–Sunday, 10:30 AM – 10 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

More than one parcel

An order with a bulky item and small items in it can ship as two parcels with separate tracking references, arriving on different days. The confirmation email will say if that applies.