Privacy policy

Short version first: we collect what is needed to pack an order, get it to you, and answer questions about it. Nothing past that point. The detail is below.

Cookies

Essential cookies keep your cart and checkout working. The store does not run advertising or profiling cookies.

Who it is shared with

Information is shared only with service providers needed to operate the store – delivery partners who need the address to deliver, the payment processor, and the hosting provider – or where sharing is required by law. It is not sold, rented or passed on for marketing.

How long it is kept

Retention is tied to purpose: records stay while they are reasonably needed for returns, queries and accounts, and for whatever period the law requires. There is no fixed calendar figure past that point.

Your rights

You can ask to see the data held about you, to have it corrected, to have it deleted where nothing in law requires it to be kept, and to withdraw consent where the processing is based on consent. These rights come from the Digital Personal Data Protection Act, 2023 (DPDP 2023) and the Information Technology Act, 2000 (IT Act 2000). Requests go to [email protected] with an Order ID.

What is collected

We hold your name, delivery address, phone number and email address because a parcel cannot be addressed or a query answered without them. We keep a record of what was ordered and when, so returns can be verified. Past that point there is only the technical data any web server receives when a page loads.

What is not collected

There are no card details on file, because cards are not accepted here at all. UPI authorisation happens in your bank app and the PIN never reaches us.

Grievance contact

Privacy complaints go to the grievance contact: [email protected]. Being a small operation, Manivora Junction has not appointed a separate named officer – the person who runs the shop deals with these directly and acknowledges within one business day.

Security

HTTPS throughout, and order records restricted to those who need them for fulfilment and support. That is a reasonable standard, not a guarantee of perfect security.

Changes

If this policy changes, the updated version is published on this page.

Links to other sites

Where a page links to a courier tracking site or a payment provider, that site has its own privacy policy and we do not control it. This policy covers only what happens on this store.

Where data is held

Order records are held on the servers that run this website and in the systems of the delivery and payment providers named above. We do not move order data to any other system for analysis or resale.